How Do I Place An Order?
Contact us at orders@ArchLevelLacrosse.com with your desired item choice, a description of your design, and approx. numbers for your order. We will then get back to you within 24-48 hours (response time may vary depending on time of year) with a mock-up design for your product and a price quote for your request. Once final approval is made by you and your team, we will submit your order for production!
Payment and Shipping
Payment in full for your order is required before production begins. You can make your payment via Bank Transfer only. We also accept University billing for UK/EU orders. Once you let us know your preferred payment method, we will invoice you with the correct details that will be needed (i.e. bank info, mailing address, etc). All orders are subject to shipping charges and tax (if applicable).
How long does it take to print and ship out my items?
Lacrosse Uniform Orders:
We will begin production of an order once payment has been confirmed and hand samples of the order has been approved by the customer. From this point delivery will take 3-5 weeks (Note: This is an estimation, not and exact time scale). If unforeseen circumstances arise which result in the delay of an order being completed or delivered, ArchLevel Lacrosse will not be held accountable or offer any form of compensation. We will work as quickly as possible to have the order delivered to you.
***PLEASE NOTE AND BE AWARE***
Regardless of production time, if emailed art proof is not approved, order will not begin production. All orders without payment are considered estimates and not finalised (no production or shipping of any kind will begin) until we receive payment. Unpaid orders which remain in our system after 2 weeks may be cancelled due to non-payment and then be rotated to the “back of the line” when you re-contact us.
What is the process for artwork?
If you are sending custom artwork for your order, all art files and desired logos must be sent to orders@ArchLevelLacrosse.com with the program name for which the order is for in the subject line. Failure to do this within 1 business day of placing your order will cause a delay in your order.
You will still receive an art proof even if you do not have an order requiring custom art. The art proof must be approved in writing by an email reply to the art proof receiver. Any changes must be sent in writing by email. If we do not receive a reply within 1 business day, the order will be placed on hold, resulting in a delay in the production time. We will work directly with you to make sure all desired details and changes are made prior to production. There is NO LIMIT to design changes, however, the more changes that are made by our designers the longer you ordering process becomes. It is STRONGLY RECOMMENDED that you have an idea already in mind for your order before contacting our designers to improve your turn around time. ORDERS ARE USUALLY PRINTED AND SHIPPED ON THE FINAL DAY OF PRODUCTION.
Secure Ordering & Payment Options
We collect information from you when you place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering, we may ask you for your name, e-mail address, mailing address, phone number or other information. We also collect information about gift recipients so that we can fulfil the gift purchase. The information we collect about gift recipients is not used for marketing purposes. No information that is shared between you, your team, or any affiliated payment group will be shared with third-parties.
What is your refund/return policy?
PLEASE INVENTORY AND INSPECT ALL OF YOUR ITEMS IMMEDIATELY UPON DELIVERY.PLEASE DO NOT DISTRIBUTE ITEMS TO YOUR TEAM BEFORE INSPECTION AND INVENTORY. WE ARE NOT RESPONSIBLE FOR DAMAGED OR MISSING ITEMS ONCE ITEMS HAVE BEEN DISTRIBUTED TO YOUR TEAM.
In the event that an ArchLevel Lacrosse product is damaged or embellished incorrectly in production, ArchLevel Lacrosse reserves the right to first reproduce or correct the issue. Order confirmations are emailed to the customer upon completion of any order. It is the responsibility of the customer to review the accuracy of any written order. Production of orders are completed based on written order details along with written approvals of artwork emailed by the art department. ArchLevel Lacrosse is not responsible for compensation or replacement of items for claims that are not consistent with both written orders and approved artwork. Any damaged, missing, or incorrect items must be reported to ArchLevel Lacrosse in writing within 1 business day of delivery of the items. NO RETURNS WILL BE ACCEPTED (OR REFUNDS GIVEN) ON MERCHANDISE THAT HAS BEEN DECORATED, PRINTED, NUMBERED, EMBROIDERED, WORN OR CUSTOMIZED IN ANY WAY. ArchLevel Lacrosse is not responsible and will not exchange products based on sizing issues. Due to third party manufacturing, refunds will not be given for any product, however full replacement of your order will be accomplished for any inaccuracies deemed acceptable by ArchLevel Lacrosse.
I have just ordered or received my uniforms. Can I order additional uniforms for a new team member that just joined?
We require a minimum of 8 pieces for fill-in orders.
What are Your Terms and Conditions of Use?
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.
Limitation of Liability
ArchLevel Lacrosse Limited, shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if ArchLevel Lacrosse has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that an ArchLevel Lacrosse product is mistakenly listed at an incorrect price, ArchLevel Lacrosse reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. ArchLevel Lacrosse reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, ArchLevel Lacrosse shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site. These terms and conditions, or any part of them, may be terminated by ArchLevel Lacrosse without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
ArchLevel Lacrosse may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable methods to the address you that have been provided to them.
All trademarks, service marks and trade names of ArchLevel Lacrosse, and it’s parent company ArchLevel Lacrosse Limited, used in the site are trademarks or registered trademarks of ArchLevel Lacrosse Ltd.
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, ArchLevel Lacrosse disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. ArchLevel Lacrosse does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. ArchLevel Lacrosse does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an ArchLevel Lacrosse or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
ArchLevel Lacrosse does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user generated content on the site, ArchLevel Lacrosse is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, ArchLevel Lacrosse reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to ArchLevel Lacrosse in its sole discretion.
You agree to indemnify, defend, and hold harmless ArchLevel Lacrosse and it’s parent company ArchLevel Lacrosse Ltd., its officers, directors, employees, agents, licensor’s and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.